He is the inventor of The Ultimate Patient ExperienceTM, a simple to implement patient retention system he used to build and subsequently sell (for several million dollars) his very successful Dental Practice [of 28 years] located in Parramatta in working class western Sydney.
David is retired from wet-fingered dentistry and now spends his time speaking, lecturing and writing, as well as coaching private Dental clients (in USA, Canada, Great Britain, Europe, and Australia and New Zealand) on how to improve their Dental Practices by focusing on customer service and patient retention. David has spoken to audiences in New York, London, Copenhagen, Las Vegas, Chicago, Miami and Philadelphia, Charleston, and Portland, as well as in Sydney, Brisbane, Perth, Melbourne and Canberra.